Return Policy

1. Order Cancellation Policy

Within 14 days from order entry – you can cancel the order without penalty.
After 14 days – a $65.00 cancellation fee will apply (Item #: ORDCAN).
Within 7 days of the ship date – the order cannot be canceled.

2. Order Change Policy

Within 14 days from order entry – you can edit/change the order without penalty.
After 14 days – a $65.00 edit/change fee will apply (Item #: ORDCHA).
- Examples of changes: adding/removing products, adding/removing options, changing the ship-to address, changing the shipping method, etc.
Within 7 days of the ship date – the order cannot be edited or changed.
After the product has shipped, if the Dealer/Customer wants to change the ship-to address, a $250 fee will apply (Item #: ADDCHANGE).

3. Return Policy

Standard Policy: We do not accept returns, as returning products across the border is costly.
If a product must be returned to the factory:
- 20% restocking fee applies.
- Dealer/Customer is responsible for all shipping costs to the factory.
- Products must be returned in original packaging and condition.
- LeisureCraft will inspect the returned product and determine the condition and refund amount.

4. Customer Refusal to Accept Delivery

If a customer refuses delivery and the Dealer requests assistance in selling the product to another Dealer:

15% restocking charge applies.
Dealer is responsible for all shipping and rerouting costs to the new delivery address.

Important Notes

Please contact your Representative with your order number to make any changes or cancellations.
Double-check your order confirmation email to avoid issues after 14 days.
Any order change or cancellation fees will not apply if the mistake was made by LeisureCraft.
We strive to accommodate your needs and your customers’ needs at all times.

Assembly Instructions

Wood Burning Heater/ Sauna Pair

🔥 Narvi 24 – Best for Large Saunas (Up to ~848 ft³)

Recommended Sauna Volume: 10–24 m³ (353–848 ft³)

The Narvi 24 is built for spacious, high-capacity saunas. It’s designed to heat larger rooms efficiently while maintaining deep, powerful steam.

Pairs Best With:

Large outdoor cabin saunas
Cabin saunas with changerooms (heat room only)
Oversized barrel saunas
6+ person traditional sauna builds

If your sauna has higher ceilings, larger square footage, or you want maximum heating power, the Narvi 24 ensures full, even heat distribution.

🔥 Narvi 20 – Best for Medium Saunas (Up to ~706 ft³)

Recommended Sauna Volume: 10–20 m³ (353–706 ft³)

The Narvi 20 is the most versatile option in the collection. It’s perfect for standard backyard saunas and comfortably handles 3–5 bathers.

Pairs Best With:

6’–8’ barrel saunas
Medium-sized cabin saunas (8x6, 8x7, 8x8 layouts)
Larger POD models
Mid-size indoor cube saunas

If you want strong, steady heat with room for friends or family, the Narvi 20 is often the ideal match.

🔥 Narvi 16 – Best for Small Saunas (Up to ~565 ft³)

Recommended Sauna Volume: 8–16 m³ (283–565 ft³)

The Narvi 16 is ideal for compact home saunas designed for 1–3 bathers. It delivers efficient heat and quick warm-up times in smaller spaces without overpowering the room.

Pairs Best With:

Small barrel saunas (4’–6’ diameter models)
Compact POD-style saunas
Small indoor cube saunas
2–3 person outdoor cabin saunas

If you’re choosing a cozy backyard sauna or a smaller indoor model, the Narvi 16 provides balanced, consistent heat and smooth steam.

Leisurecraft CT Serenity Barrel Sauna

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